Managed Services

Executive IT Help offers a wide range of managed service packages that will fit into your business’ bottom line. With our managed services software, we will be able to monitor your servers, desktops/laptops, and other network equipment 24x7 ensuring that we are aware of any problems on your network.

How it Works

EITH will install an application onto your server which will discover any other equipment on your network such as servers, desktops, laptops, printers, and other related equipment. Status of every device on your network will then be sent to a centralized location allowing Executive IT Help technicians to monitor the status of your equipment. Errors and events associated with a device will send an alert to our technicians letting us be aware of the problem. We will then contact you and discuss the best options for remediation.

Case Studies

• 1. We recently installed our managed services software on a server for our customer. After one month, we began to receive alerts that one of their hard drives was about to fail. We contacted our customer appraising them of the situation and we began to contact the server’s manufacturer to get a hard drive replacement. We received the new hard drive the next day and went onsite to replace the failing drive. What most owners do not realize is that having a server in a RAID configuration doesn’t mean that there will not be loss of data if a hard drive fails. If your server is in a RAID1 setup, meaning you have two drives mirroring each other, you could lose one drive and never realize it because the server is running on the second drive. Unless someone is constantly checking the drive status, the server would be functioning normally with one drive. The problem is that if the second drive fails, the server can no longer operate and data loss is at a maximum. This is why it is crucial to every business to have someone monitoring your servers at all times.
• 2. A business owner was convinced that our monitoring solution was a perfect fit for her company. We installed it on all servers and workstations. Within days, we began to get alerts regarding the disk in the owner’s workstation. We were able to go onsite, run the manufacturer’s diagnostic, and verify that the hard drive was in a predictive failure state. We were able to take an image of the entire hard drive and move that image into a new drive. We placed the new hard drive in and she did not miss a beat. All of her data was still available from the time when she logged off to let us perform the image. If the owner’s hard drive would have failed without anyone’s knowledge, she would have had a hefty price to pay to get her PC rebuilt. We would have had to reinstall the OS and all of the applications that were installed, and then reconfigure all of her personal settings, and she would have been out of commission for at least a day. But with our monitoring software, we were able to discover the problem before any crash and resolve it in a timely and cost efficient manner.

The Different Levels of Managed Services

Executive IT Help offers a range of managed services packages for you to choose from. Each package contains certain monitoring advantages that differ among them, allowing you to determine the level of service that is ideal for your business.

Device Node Packages

• Essential Device Node – Basic device discovery, monitoring, remote control and management of system patches.
• Professional Device Node – Includes all services described in the Essential Device node, with enhanced asset management with tracking and inventorying, advanced system monitoring including Intel vPro, applications, services and event logs, patch management with scripting, and our Remote Support Manager.
• Premium Device Node – Total device Management, monitoring, remote control and remote remediation. Includes license compliance and remote remediation with technicians available to proactively implement a solution to prevent further damage/downtime.

Server Node Packages

• Professional Server Node -
  • • Asset Management:
    • - Discovery and reporting
    • - System change
    • - Asset tracking and inventory of devices.
  • • Monitoring – Agent status, Intel® vPro™ status, Hardware, Applications, Services, Event Logs, Backup Jobs, connectivity, CPU usage, disk usage/capacity, memory utilization, SNMP, and patch management
  • • Management – Scripting, and other management tasks
  • • Remote Control – Terminal Services, Web, VNC, and Remote Support Manager.
• Premium Server Node -
  • • Asset Management:
    • - Discovery and reporting
    • - License compliance
    • - System change and application compliance
    • - Asset tracking and inventory of devices.
  • • Monitoring – Agent status, Intel® vPro™ status, Hardware, Applications, Services, Event Logs, Backup Jobs, connectivity, CPU usage, disk usage/capacity, memory utilization, SNMP, and patch management
  • • Management – Scripting, and other management tasks
  • • Remote Control – Terminal Services, Web, VNC, and Remote Support Manager.
  • • Remote Remediation – Our technicians will be able to react to issues proactively and implement a solution to prevent further damage/downtime.